1. Advance Payment
All bookings are confirmed only after receiving the required advance payment.
Without advance payment, the reservation will not be considered valid or guaranteed.
2. Cancellation by Guest
a. Cancellations made 7 days or more before check-in
Full refund of the advance payment.
Bank or payment gateway charges (if applicable) will be deducted.
b. Cancellations made 3–6 days before check-in
50% refund of the advance payment.
c. Cancellations made less than 3 days before check-in or No-Show
No refund will be provided under these circumstances.
3. Cancellation by Hotel Green View
Hotel Green View reserves the right to cancel bookings in rare or unavoidable circumstances, such as:
Natural disasters or extreme weather conditions
Medical or emergency situations
Government restrictions, safety concerns, or any situation beyond our control
In such cases, guests will receive a 100% refund of the advance payment.
4. Refund Process
Refunds, if applicable, will be processed within 7–10 business days.
The refund will be issued through the same payment method used during the original booking.
Processing time may vary depending on the bank or payment gateway.
5. Modifications to Booking
Any request to change booking dates, room type, or number of guests is subject to availability.
Additional charges may apply based on revised dates, room category, or seasonal pricing.
Modified bookings will follow the updated tariff and availability conditions.
